PLEASE READ: Password Reset Solution Articles
READ FIRST BEFORE CONTINUING:
This document is to be used when you are changing your password.
Before continuing, please sign out of all apps on your phone that use your Tweet/Garot account (Mail, Outlook, Teams, OneDrive, SharePoint, etc.).
After you are signed out of everything, please follow the questions below to find the correct instructions to change your password.
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Password Changes:
Are you at one of the Tweet/Garot offices on a computer connected to the TG Wi-Fi?
If yes, please click here to go to the instructions on how to change your password at one of the Tweet/Garot offices.
If no, and you are using a computer or device not on the TG Wi-Fi, please continue to the next question.
Are you using a mobile device to change your password?
If yes, please click here to go to the instructions on how to change your password using a mobile device (phone, iPad).
If no, please click here to go to the instructions on how to change your password remotely on a computer.
Has your password already expired?
If yes, the easiest way to fix this is by stopping by a Tweet/Garot office and connecting to the Wi-Fi, then proceeding with the steps outlined here.
If you are unable to make it to one of the TG Offices, you will need to follow these instructions on your TG computer or your phone.
Connecting to VPN After Password Change:
After your password change, your VPN password will be updated to what was just set. To access the VPN again, please follow the questions below to find the proper instructions based on which VPN you have.
Using the image below as a reference, which VPN best matches your VPN?
Note: You can find this page on your computer by clicking on the Windows icon in the bottom left of your screen, searching for VPN Settings, and then opening it.
If your VPN name best matches option 1, please click here to go to the instructions on how to access the standard VPN.
If your VPN name best matches option 2, or does not match either of the options, please reach out to IT for further assistance.