January 2025 - Resetting 2-Factor Authentication with Concur
January 2025
This month we are going to highlight a Solution Article listed on the IT Help Desk website. It will be in the side category for Other Resources and Documents under the Duo folder and is titled Resetting 2-Factor Authentication with Concur.
Since Concur is not yet linked to Single-Sign-On (SSO) like many of our other applications, the password you use here will be different than your regular TG password, as well as requiring a new setup within Duo for the 2-Factor Authentication (2FA) requirement. In IT, we see many tickets that come in regarding Concur and their 2FA breaking sync, which prompted us to create this article.
The article includes a step-by-step process on how to log into Concur and request a Reset of the 2FA settings, followed by how to set up the new 2FA via the Duo app. This application will not send a push notification like you would typically see when you sign into your account from off of TG Wi-Fi, and instead you will use the passcode it provides.
If you ever run into any issues while trying to follow this or any other Solution Article, please reach out to us in IT via submitting a ticket on our IT Help Desk Portal, or by calling 920-498-7698. If you have any ideas for future IT Tip of the Month updates, please click or scan the QR code below.
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