How to Submit a New Request in the App
This article is for submitting a ticket on the Freshservice app on your mobile device for both iPhones and Androids. See How to Submit a Ticket in the App for information on Ticket submittals.
1. On your phone, open the Freshservice app.
2. Make sure that you log in if you are not already by entering ithelpdesk.tweetgarot.com in the section titled Helpdesk URL and press next.
3. It may take some time to load, and once it does, log into your account. It will be your normal Tweet/Garot email and the normal email/computer log in password. You should receive a Duo push to verify your login; approve the push to be logged in.
4. Once logged in, select the second tab from the left at the bottom of the screen titled Tickets. Click the plus button on the bottom right and select Request item.
5. This will take you to a page where you will see all the service items available to be requested visible. There will be a drop-down bar at the top where you can change the category of the request.
6. Depending on your request, you may need to fill out more information before pressing the Request button. Make sure that all the fields with the red star are filled out otherwise it will not be valid. You can also attach items to some requests by using the paperclip in the upper right corner.
7. After you submit your request, you will be able to see the request details and any updates via the Ticket section. New Requests will always start with Request for and any updates / replies to the request will look the same as it did for the ticket. You are all set to start requesting items now.